MAAAX UDYOG SAMUH / WEBSITE INFORMATION
Privacy Policy
Your enquiry should begin with clarity. Here is what we receive, why we use it and how you can contact us about your information.
Last updated: 27 October 2026
Who this policy covers
This policy explains how information is handled when you browse the Maaax Udyog Samuh website or send an enquiry through it. References to “Maaax”, “we” and “our” mean the team administering this website and responding to enquiries for the relevant Maaax business.
Our brand family includes Maaax Wholesaler, Maaax Retailer, Saya Ladies Hub, Saya Wholesaler, StriRatna, Shivraya and UniformWala. A purchase, store visit or interaction on another website may be covered by that business’s own terms and privacy information.
Information you provide
Depending on the form you use, we receive your name, phone number or email address, business or organisation name, city, preferred brand or location, and the message or requirements you choose to share. Requirements may include quantities, product interests and preferred timing.
We record your enquiry reference, submission time, consent and the page from which you contacted us. Our team may add internal notes and a record of the steps taken to handle your enquiry.
Please share only information needed for your request. Do not send passwords, payment-card details, government identity documents, health information or confidential information about someone else through these forms.
Technical information and cookies
Website and hosting systems may process technical request information, such as IP address, browser information, request time and errors, to deliver the site, diagnose problems and protect against misuse. Security controls use limited request and retry information to reduce repeated or abusive submissions.
The private staff administration area uses necessary session cookies for sign-in and security. Public enquiry forms do not require a customer account. This website does not currently offer a newsletter or use an advertising-signup form.
Maps may load map styles and tiles from external providers, including OpenFreeMap. Following directions or social links opens an external service. Those providers may receive technical information such as your IP address and apply their own privacy terms. This policy does not cover their independent processing.
How we use your information
- Respond to your question and clarify your requirements.
- Route your request to the relevant brand or location team and manage follow-up.
- Arrange a buying discussion, store visit, uniform enquiry or other requested conversation.
- Maintain an enquiry record, prevent duplicate submissions, investigate misuse and operate the website securely.
- Meet applicable legal obligations and resolve complaints or disputes.
Your consent and choices
Submitting an enquiry is voluntary. Where a form asks for consent, it must be selected before submission. We use the details you provide to deal with that request; it is not an agreement to a newsletter or unrelated marketing.
You can ask us to stop further optional contact or withdraw your consent by using the Contact page. Explain the request and, where possible, include your enquiry reference. Withdrawal does not undo processing already carried out or prevent retention required by law. We may be unable to continue an enquiry without the details needed to respond.
How long information is kept
Enquiry records are kept for handling and following up your request, maintaining necessary business records, and meeting applicable legal or dispute-resolution needs. The appropriate period depends on the nature of the enquiry and any later business relationship.
You may request deletion of information that is no longer needed. Some records may need to be retained for legal or security reasons. Information in protected backups may remain until those backups pass through their normal retention cycle; this is not a promise of immediate removal from every backup.
Protecting your information
The website uses measures including encrypted connections, restricted administrative access and validation of submitted information. No website, network or storage system can guarantee absolute security. Please contact us if you believe information sent through this website has been misused.
Privacy questions and requests
To ask about information connected with an enquiry, request a correction or deletion, withdraw consent, or raise a privacy complaint, use the Contact page and begin your message with “Privacy request”. You can also ask the relevant Maaax team using the contact details shown in our location directory.
Include enough information to locate the record, such as your enquiry reference or the contact details originally supplied. We may need proportionate verification before discussing or changing a record. Do not send identity documents unless a safe and necessary verification method has been agreed. Requests are handled subject to applicable law and any lawful retention requirements.
Children and third-party information
This website is intended for general business and retail enquiries and is not directed at children. A parent, guardian or authorised organisation representative should make requests involving a child. For school or team uniform enquiries, send organisation-level requirements rather than children’s names, contact details or other personal records.
Changes to this policy
We may update this policy when the website, its services or applicable requirements change. The date above identifies the latest version. Please review it before sharing additional information.